Combining insights & convenience

In a hybrid working environment, many organisations face the challenge of aligning the office with actual usage. At CIZ in Utrecht, this question became increasingly relevant. Within several teams, there was a perception that there were not enough workspaces, while data to support this was lacking. At the same time, there were moments of clear overcapacity, but without insight, this remained invisible.

With the implementation of the Zens Desk Management System (DMS), CIZ now has a solution that provides clear insight into how workspaces and rooms are actually used. At the same time, integrated wireless charging adds convenience to the workplace, allowing employees to easily charge their phones and AirPods throughout the day, without the need to bring cables or adapters.

Our solution

At CIZ, the Zens Desk Management System has been implemented to gain insight into the actual use of workspaces and rooms. Without requiring any action from employees, real-time data is collected on occupancy and usage, enabling the organisation to better align capacity with demand. Although a desk booking system was deliberately not implemented, this approach still provides the desired level of objective insight.

Each workspace is equipped with an integrated wireless charger with a sensor, which registers workspace usage. This makes it possible to carry out cleaning more efficiently and in a more targeted way, as it is clear which workspaces have been used. The collected data also reveals usage patterns and highlights which spaces and workstations are under- or overutilised.

View from our customer

Within CIZ, some departments previously felt there was a
shortage of workspaces. At the same time, there was a lack of data to substantiate this feeling. Which spaces are actually used intensively? On which days is occupancy highest? And where exactly is there overcapacity?

“In a hybrid working environment, it is difficult to assess how many workspaces are actually needed without data. We needed to gain a clear understanding of how our spaces were truly being used.

With Zens DMS, we can base decisions about our working environment much more effectively on data rather than assumptions. It enables us to continuously optimise our workplace and better align it with the needs of our employees.”

Ariëla Spapens, Facilities Coordinator at CIZ

Surprising insights

The first results have already become apparent since implementation. For instance, the data revealed that certain spaces designed for multiple people were, in practice, hardly ever used in that capacity. The data also provided insight into the popularity of certain types of workstations.

One striking finding, for example, was that the presence of sit-stand desks did not automatically lead to a higher occupancy rate compared to standard desks. This kind of specific information helps the facilities team make more targeted choices when purchasing new furniture.

Ready for the future

By making the use of workspaces and rooms visible, CIZ can now steer more effectively towards an environment that optimally supports its employees. For organisations struggling with the dynamics of hybrid working, this case study demonstrates that measurement truly is knowledge. The result? A working environment that is not only more efficient but also better aligned with the needs of the people who give their best every day.

About CIZ

The Care Assessment Centre (abbreviated to CIZ) is an independent administrative body (ZBO) under the responsibility of the Ministry of Health, Welfare and Sport (VWS). CIZ is the national gatekeeper for demand-driven, public care and is responsible for care assessment. This means that an independent and comprehensive assessment of care needs takes place, based on established legal provisions, policy rules and working instructions. The careful assessment is carried out with a focus on the individual; the rules are the same, yet everyone is different.

From its head office in Utrecht, the facilities team works continuously to provide optimal support for this vital social task.

Let’s create smarter workspaces together

Looking to integrate wireless charging into your office and workspaces?

We’re here to support you with insights, solutions and a tailored offer.

Get in touch