Submit a warranty claim

If you would like to submit a warranty claim, we would kindly request that you complete the form below as completely as possible.

Warranty claim

Name*
Prefix First Last
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone number*
Zens model number - Always starts with ZE**.*
Purchase date*
In which store / webshop did you purchase the product?*
Order number*
Upload invoice*
Max. file size: 5 MB.
Upload a photo of the defective product*
Max. file size: 5 MB.
Message*
Please clearly indicate the problem. (1) Which product(s) are you trying to charge?, (2) Is there a case on the phone? (3) Did you recently update the software? (4) Does the Zens charger work with other phones / products?
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Submit a warranty claim

Warranty claim

Zens Desk Management System

By email

Other questions

Zens HQ

€10 off on your next order